Terms and Conditions

Acceptance of Terms

By accessing and using SpyderNet IT services, you accept and agree to be bound by the terms and provision of this agreement. These terms apply to all visitors, users, and others who access or use our services.

If you do not agree to these terms, please do not use our services.

Service Descriptions

SpyderNet IT provides professional IT services including but not limited to:

Computer repair and maintenance
Network setup and configuration
Cybersecurity solutions and monitoring
Data backup and recovery services
IT consulting and support
Software installation and troubleshooting

Service descriptions are provided for general information only and may be subject to change without notice.

Payment Terms

Payment terms for our services:

Payment is due upon completion of services unless other arrangements are made
We accept cash, check, and major credit cards
Invoices for ongoing services are due within 30 days of issue date
Late payments may incur additional fees as specified in service agreements
Prices are subject to change with reasonable notice

Service Warranty

We stand behind our work with the following warranties:

90-day warranty on repair services and parts
30-day warranty on software installations and configurations
Warranty does not cover damage caused by user error, accidents, or misuse
Warranty is limited to repair or replacement of defective services or parts
Warranty does not cover data loss or consequential damages

User Responsibilities

As a client, you agree to:

Provide accurate information about technical issues and requirements
Backup important data before service begins
Follow recommended security practices and procedures
Promptly report any issues with completed work
Maintain appropriate licenses for software and services
Provide safe and appropriate working conditions for on-site services

Limitation of Liability

SpyderNet IT's liability is limited as follows:

Our total liability shall not exceed the amount paid for the specific service
We are not liable for indirect, incidental, or consequential damages
Data loss liability is limited to the cost of data recovery attempts
We are not responsible for damages caused by third-party software or hardware
Force majeure events (natural disasters, etc.) limit our liability

Confidentiality

We respect your privacy and confidentiality:

All client information and data will be kept strictly confidential
We will not access personal files unless necessary for service delivery
Client data will not be shared with third parties without consent
We implement appropriate security measures to protect client information
Confidentiality obligations survive termination of service agreements

Service Termination

Either party may terminate services under the following conditions:

Either party may terminate with reasonable notice
Immediate termination for breach of terms or non-payment
Client remains responsible for payment of completed work
Equipment and materials remain property of SpyderNet IT until paid in full
Termination does not affect warranty obligations for completed work

Governing Law

These terms are governed by and construed in accordance with applicable local and federal laws. Any disputes arising from these terms or our services will be resolved through:

Good faith negotiation between the parties
Mediation if negotiation fails
Binding arbitration as a final resort
Local court jurisdiction for enforcement of arbitration awards

Terms Updates

We reserve the right to modify these terms at any time. Changes will be effective when:

Posted on our website with updated effective date
Notification sent to clients with active service agreements
Continued use of services constitutes acceptance of updated terms
Significant changes will be highlighted and explained

These terms were last updated on December 2024.